Plaza Ticketing Services

Q: What’s Ticketfly?
A: Ticketfly is our primary ticketing service provider. Please note that due to contractual obligations some outside promoters may also utilize Wintix or Ticketmaster systems for ticketing.

Q: What is the best method to buy my ticket?
A: That’s easy .. buy online, it saves time, gas, and effort. At the time of purchase you may elect to have your tickets mailed, placed in Will Call, or the best method … is to print your tickets at home and avoid the hassles. Ticket prices are the same price at the Box Office or online but phone orders carry a $2.00 per ticket surcharge.

Q: Why do I have to pay service charges?
A: Service charges cover the expenses of box office personnel, call center personnel, computer systems, online web presence, ticket stock, phone systems, and a myriad of other costs associated with providing ticketing services to our patrons.

Q: Why aren’t service charges simply included in the ticket price?
A: Ticket prices are typically set by artists and their management team while service charges are based on a percentage model calculated to cover the costs associated with providing the ticketing service.

Q: How can I receive the tickets I purchased?
A: You may choose to receive your tickets three ways; online – print at home; mail; or Will Call.

Q: What’s Will Call?
A: Will Call is where you stand in line, sometimes in the rain, to pick up tickets purchased online or by phone 1 hour before show time.
IMPORTANT NOTE … Nearly all events allow patrons to print tickets at home to avoid standing in line. Please utilize this FREE service to avoid delays at the door.

Q: Where is the Will Call located?
A: Depending on event and/or the weather Will Call may be located at the Box Office window or just inside the front door.

Q: Do you offer refunds?
A: All sales are final. There are no refunds, exchanges or cancellations.

Q: What if the event I purchased tickets to is cancelled or changed?
A: If an event is cancelled, the Box Office will contact you with refund options. If the show date is changed, they will also contact you with the new date information.

Q: What do I do if I lost my tickets or if I did not receive them?
A: Contact the Box Office.

Q: What are the Box Office hours?
A: Box Office is located in the Administrative Offices during the hours of Monday-Friday 11A-6PM. Closed Saturday and Sunday.

Attending Plaza Events

Q: Do I need any type of Identification to attend a show?
A: Only if you’re picking up Will Call tickets or plan on enjoying an adult beverage will you be required to show your ID.

Q: What types of Food and Beverages are sold?
A: We have beer, wine, soda, water, coffee, etc. plus Kenny & Denny’s BBQ concession stand serving great snacks and sandwiches. Come early and enjoy some great food before the show.

Q: Where do I park?
A: We have free parking located all around our building and in the Colonial Plaza parking lot.

Q: Is there smoking allowed?
A: Only in the designated outside area.

Q: Can I bring a camera?
A: Our photo policy changes with each event. We typically do not find out the official photo policy of the artist until they arrive the evening of the show date. But in most cases (but again, not all), little point & shoot cameras (non-professional) are fine/allowed in and typically SLR cameras (professional w/removable lens) need to be accompanied by a photo pass.

Q: Can I bring food into the building?
A: No.

Q: Do you have an ATM?
A: Yes, the ATM located on the lobby by the concession area.

Q: Are bags allowed?
A: For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted at the Plaza. Everyone and everything entering the Plaza is subject to search.

Q: What types of payment do you take?
A: At the Box Office we accept Cash, Check and All four Major Credit Cards ( AmEx, Visa, MasterCard and Discover)

Q: Are Children allowed?
A: Unless otherwise specified all our shows are all ages. Parents use your best judgement.

Q: Are animals allowed?
A: The only animals allowed are Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.


Directions to The Plaza Theatre in Orlando
425 North Bumby Avenue, Orlando, Florida 32803

From I-4
• Take Exit 82A onto the 408 East/West Expressway (Toll Road)
• Go East toward Titusville
• Go 2 miles & take Exit 12A (50 cents)
• At end of ramp, go Left on Bumby Avenue
• Go 10 blocks (1/2 mile)
• The Plaza Theatre is on your Right (at the Colonial Plaza Shopping Center)

Business Partnerships

Q: Is it possible to rent the theatre? Who can I contact?
A: We rent the theatre out for different function. If you are interested in renting the theatre use the form on the contact page.

Q: Are sponsorships available?
A: Supporting the arts in Orlando is more than just a good gesture, it’s good business. Your sponsorship is a terrific way to receive prominent business recognition throughout the season to over 30,000 patrons as well as highlight your support for the type of family entertainment your target audience values—“personalizing” and linking your business and its unique message in a creative way. It also helps support our vibrant artistic community in Orlando by being a part of the newest and largest producing theater in Central Florida. The Plaza theatre stands to transform the theatrical horizon in Orlando and we are grateful that you are considering taking part.

Sponsorship includes, but is not limited to, your business banner/logo on display in the Plaza’s lobby, your business logo on the Plaza’s collateral materials including the Show program, Show Posters and other promotional materials, discounts for your employees and customers, complimentary tickets to performances, your company listing and logo link on the Plaza’s website and invitations to special events.